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Project Management in Crisis Mode

Project Management in Crisis Mode

This episode shows what crisis management in software projects and project management really looks like.

When Everything Goes Wrong on Launch Day

TroubleBusters Episode 2. It’s launch day for your biggest client. The system handles $1.6 million in daily transactions. You’re managing code you inherited with minimal documentation. And then… everything breaks.

This is exactly what happened to our guest Flavia, a seasoned project manager at Synergo Group with over 15 years of experience. In Episode 2 of TroubleBusters, she takes us inside one of the most intense project recoveries we’ve ever heard.

What Project Management Really Looks Like

Our guest this episode brings a unique perspective to project management. With a PhD in genetics and 15+ years managing teams, Flavia has seen it all. But nothing quite prepared her for that August morning when her team’s biggest launch turned into controlled chaos.

“I was naive,” she admits. “I didn’t listen to my gut feeling that things would not go in this direction.”

The Trust Coin Strategy

When crisis hit, Flavia deployed what she calls her “trust coin” – a powerful concept every project manager needs to understand. But you can only use it when you’ve earned it, and only when everything is truly on the line.

What You’ll Learn

In this episode, discover:

  • How to spot the early warning signs before projects derail
  • The difference between doing Scrum and being agile (hint: one actually works)
  • Why micromanaging clients aren’t the real problem
  • The dramatic play-by-play of a $1.6 million launch day recovery

Plus: Flavia’s unconventional take on managing egos, empowering introverts, and why the best project managers sometimes do “nothing” – and get praised for it.

Ready for the Full Story?

Want to know how the crisis ended? Whether they saved those millions? The chaos management framework that got them through?

🎧 Listen on Spotify
📺 Watch on YouTube

This episode of TroubleBusters will change how you think about crisis management forever.


TroubleBusters Podcast – Real stories from the messy side of building software. Brought to you by Synergo Group.

Got your own project crisis story? Send it to [email protected]

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Written by

Post Author
Valentin Beres

Project Manager & Operations Manager, Synergo Group

I oversee the day-to-day operations to ensure smooth project delivery and client satisfaction. With five years of experience in software development and a degree in Mathematical Studies with a minor in Computer Science, I have a strong foundation in technology and problem-solving. Outside of work, I enjoy golfing, gardening, and following motorsports. I attend the Montreal Grand Prix every year to fuel my love for Formula 1.

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