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Project Management in Crisis Mode

Project Management in Crisis Mode

This episode shows what crisis management in software projects and project management really looks like.

When Everything Goes Wrong on Launch Day

TroubleBusters Episode 2. It’s launch day for your biggest client. The system handles $1.6 million in daily transactions. You’re managing code you inherited with minimal documentation. And then… everything breaks.

This is exactly what happened to our guest Flavia, a seasoned project manager at Synergo Group with over 15 years of experience. In Episode 2 of TroubleBusters, she takes us inside one of the most intense project recoveries we’ve ever heard.

What Project Management Really Looks Like

Our guest this episode brings a unique perspective to project management. With a PhD in genetics and 15+ years managing teams, Flavia has seen it all. But nothing quite prepared her for that August morning when her team’s biggest launch turned into controlled chaos.

“I was naive,” she admits. “I didn’t listen to my gut feeling that things would not go in this direction.”

The Trust Coin Strategy

When crisis hit, Flavia deployed what she calls her “trust coin” – a powerful concept every project manager needs to understand. But you can only use it when you’ve earned it, and only when everything is truly on the line.

What You’ll Learn

In this episode, discover:

  • How to spot the early warning signs before projects derail
  • The difference between doing Scrum and being agile (hint: one actually works)
  • Why micromanaging clients aren’t the real problem
  • The dramatic play-by-play of a $1.6 million launch day recovery

Plus: Flavia’s unconventional take on managing egos, empowering introverts, and why the best project managers sometimes do “nothing” – and get praised for it.

Ready for the Full Story?

Want to know how the crisis ended? Whether they saved those millions? The chaos management framework that got them through?

🎧 Listen on Spotify
📺 Watch on YouTube

This episode of TroubleBusters will change how you think about crisis management forever.


TroubleBusters Podcast – Real stories from the messy side of building software. Brought to you by Synergo Group.

Got your own project crisis story? Send it to [email protected]

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Written by

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Cristi Beres

CEO and Solutions Architect, Synergo Group

I’m a Solutions Architect passionate about using the latest technology to design and build web and mobile systems that solve real business challenges. When I’m not consulting on technology or managing offshore development teams, I enjoy traveling to new places, sharing my love of Romania, and even baking bread between meetings. I specialize in delivering complete, end-to-end solutions that help companies thrive.

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