The evolution of customer service metrics

Share on:

Facebook
LinkedIn
Twitter
Email
A better customer experience can increase customer loyalty and retention. And according to Bain & Company, a 5% increase in customer retention can increase a company's profitability by 75%. At *[$profile.organization*], we understand customer service metrics are evolving, and as modern businesses, we need to put tools and practices in place to help us prioritize customer lifetime value. With cloud-based productivity services, Office 365 can help your company deliver better customer experiences over the lifetime of your customer relationships. Contact us to today to find out how.

Customer service is important to brand success, but to drive revenue, customer experience may be far more important. According to Bain & Company, a 5% increase in customer retention can increase a company’s profitability by 75%. In this Forbes article, you’ll read more reasons why you may want to rethink the metrics you’ve been using to measure customer service, plus other benefits that a shift in focus from customer service to customer lifetime value can mean for your business.

Read More…

Talk To Us & We’ll Talk To You!