Modernizing Dental Device Management

A Collaborative Journey towards Innovation and Operational Excellence in the Dental Industry

SciCan/Coltene

In addressing COLTENE’s challenges, Synergo transformed their legacy dental web portal with strategic solutions. The impact was profound: a modernized and intuitive interface, improved development efficiency, operational stability during transitions, and enhanced control over device management. In essence, Synergo’s collaborative approach modernized COLTENE’s web portal, aligning it seamlessly with the dynamic demands of the dental industry.

Although there was a 7-hour time difference between us, their team was always available to work with us. It felt like they were a part of our internal team. Their passion for their work could be seen in the quality results they delivered.

Ubong Oluigbo

Manager - Digital Group SciCan Ltd.

Overview

COLTENE’s existing web portal needed a facelift to keep up with modern expectations. The goal was to diversify various user roles by optimizing multiple access levels and device management.

  1. Legacy Platform Refinement: Modernizing an existing system while preserving core functionalities.
  2. User Role Diversification: Optimizing multiple access levels for Admins, Technicians, End users, and Dealers, balancing accessibility with security.
  3. Device Management and Troubleshooting: Streamlining content presentation and navigation for monitoring, troubleshooting, and remote access to registered devices without overwhelming users.
  4. Design System Enhancement: Elevating the provided design system and components for a cohesive visual language while respecting user familiarity.
  5. Mobile Responsiveness: Adapting almost all screens for mobile sizes to meet the demand for increased accessibility.
  6. Limited API Changes: Navigating constraints of limited API changes, requiring creative solutions for desired enhancements. The goal was to optimize user roles-based access and device management.

The challenge

SciCan COLTENE’s existing platform needed a facelift to keep up with industry demands. The goal was to provide various user roles, optimize device management, and seamlessly integrate a direct sales platform.

  1. Legacy Platform Refinement: Modernizing an existing system while preserving core functionalities.

  2. User Role Diversification: Introducing multiple access levels for Admins, Technicians, End users, and Dealers, balancing accessibility with security.

  3. Device Management and Troubleshooting: Streamlining processes for monitoring, troubleshooting, and remote access to registered devices without overwhelming users.

  4. Integration of Direct Sales Platform: Seamlessly incorporating a shopping experience into the platform, merging e-commerce with core management features.

  5. Design System Enhancement: Elevating the provided design system and components for a cohesive visual language while respecting user familiarity.

  6. Mobile Responsiveness: Adapting almost all screens for mobile sizes to meet the demand for increased accessibility.

  7. Limited API Changes: Navigating constraints of limited API changes, requiring creative solutions for desired enhancements.

The solution

Redesign for Enhanced Functionality

Synergo’s design team worked closely with COLTENE to revamp the web portal, utilizing a foundational design system and components from a previous team. This allowed Synergo to introduce improvements for new screens while preserving the familiar design language for existing users.

Multi-Role Access and Advanced Device Management

The revamped web portal now caters to an enhanced user access control. It efficiently manages all registered devices, offering features like event monitoring, user and account management, and streamlined troubleshooting.

Analytical Insights and AWS Optimization

In-depth analysis of complex scenarios specific to AWS was carried out using monitoring tools such as Kibana, Grafana, and Prometheus. The team focused on optimizing some existing systems, employing AWS Lambda for specific functionalities, and managing infrastructure using Terraform.

 

While introducing these enhancements, our team prioritized maintaining overall system stability. In the face of internal company changes, we facilitated smooth transitions, conducted training sessions, and successfully onboarded new personnel.

Technologies

Coltene’s technology stack included ReactJS for front-end development, AWS Amplify for secure authentication and authorization, Redux for robust state management, and seamless communication with AWS Lambda APIs. To ensure flexibility, external libraries were avoided, crafting custom-made components.

The Team

Although there was a 7-hour time difference between us, their team was always available to work with us. It felt like they were a part of our internal team. Their passion for their work could be seen in the quality results they delivered.

The Synergo team, led by UI/UX designers and developers skilled in ReactJS and AWS, collaborated seamlessly on the COLTENE project. UI/UX designers refined the system for a modern, mobile-responsive experience, while developers refactored code and optimized API calls. System analysts contributed expertise in infrastructure understanding and AWS optimization. This team, working in tandem with COLTENE’s on-site team (backend developers, and testers) successfully transformed the platform into a modern, efficient, and user-centric solution for the dynamic demands of the dental industry.

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