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If you’re like most organizations, you’ve probably already invested in data technologies for the express purpose of uncovering actionable insights from your business data. But have you given any thought as to how these technologies can complement one another over time to create a truly agile and responsive data solution–one that not only provides insights today, but can accommodate changing business needs and conditions tomorrow? Subscribe now to learn how Microsoft Power Platform–comprising Power BI, Power Apps, and Microsoft Flow–can help you build the foundation for an end-to-end data analytics solution that’s got you covered in the present and the future.

View: Subscribe today. Be future-ready tomorrow.

Protect your agency’s database and citizen information by moving to the cloud. Subscribe to learn more about Microsoft for Government.

Cloud technology has enabled faster services, increased productivity, and happier workers for organizations of all sizes. But perhaps the most important characteristic of the cloud is its ability to keep your data safe from cyber attacks or physical hardware damage. And given the obsolete software and large amounts of paperwork still in use by public institutions today, this ability becomes critical.

Subscribe now to learn more about how your organization can use Microsoft for Government to increase security while empowering its employees, services, and citizens.

View: Protect your agency’s database and citizen information by moving to the cloud. Subscribe to learn more about Microsoft for Government.

Airport security officer-turned-developer helps Heathrow book a faster journey to digital transformation


At Heathrow Airport, an airplane takes off every 45 seconds and nearly 80 million passengers are served annually, making it the busiest airport in Europe. As you might imagine, daily activities involved in running the airport–such as baggage handling, security, maintenance, and the like–add up to a staggering volume of paperwork that requires an equally staggering number of hours to complete. Amidst the bustle, one security officer identified a way that Heathrow could save both time and resources by digitizing certain security processes. He researched several Microsoft Power Platform blogs, taught himself how to code, and used Power BI, Power Apps, and Microsoft Flow to create a suite of apps that has not only saved 288 hours in data entry and eliminated 11,000 sheets of paper for security operations, but has also helped Heathrow Airport leap forward on its digital transformation journey. Watch the video to see how airport security officer Samit Saini helped transform Heathrow–and his own career–using Microsoft Power Platform.

Get Help Putting Technology in Your School

Seeking the right technology for teachers and students can be daunting. This infographic provides tips and tricks on selecting, deploying, and learning how to use Microsoft technology. Learn how and where to access resources and online tools such as education experts, onboarding assistance, IT discussion boards, on-demand training, technical support, and more.

At the bottom of the infographic there is space to include your company logo, a brief description of how you can support onboarding new technology, and provide a link to your website.

View: Get Help Putting Technology in Your School

Get Help Putting Technology in Your School

Seeking the right technology for teachers and students can be daunting. This infographic provides tips and tricks on selecting, deploying, and learning how to use Microsoft technology. Learn how and where to access resources and online tools such as education experts, onboarding assistance, IT discussion boards, on-demand training, technical support, and more.

At the bottom of the infographic there is space to include your company logo, a brief description of how you can support onboarding new technology, and provide a link to your website.

View: Get Help Putting Technology in Your School

How to enhance government services with Microsoft Dynamics 365


So far, we’ve extensively covered the topic of how digital transformation enables governments to become more efficient and increase the scope of their services. We’ve learned how digital allows them on a general level to better manage their budgets, protect their taxpayers’ data, increase their productivity, integrate siloed information to gain accurate insights, and eliminate paperwork.

But what about the people who use these digital collaboration tools on a daily basis?

In this video, you’ll step into the shoes of Raymond, a social worker who spends most of his time in the field solving complex cases that require careful analysis to make the right choices for the city’s most vulnerable citizens. You’ll also learn how the New York Administration for Children’s Services office uses Microsoft Dynamics 365 to give their workers access to accurate insights that allow them to successfully care for the wellbeing of the city’s children.

A 3-Step Guide for Choosing the Right Technology for Your School

This insightful eBook provides three steps (assess, plan, and act) to help school decision makers determine the right technology for students and teachers. It includes an actionable template, criteria for decision making, and information on how to implement new technology.

Gain news leads and share this eBook with prospects and your customers to provide them with important considerations in determining the best technology for their school.

View: A 3-Step Guide for Choosing the Right Technology for Your School

How CRM Improves Your Customer Service & Overall Customer Experience | CustomerThink

Customer experiences are everything. Here’s the thing: it doesn’t matter what you think they are, it matters what the customer perceives them to be. This means that accurately obtaining feedback from them is vital to keeping your business alive and consistently delivering the service that your clients expect from you.

In theory, this is what customer services is for. But your customer services teams are only as effective as the data you give them to work with. You could have the best resources in the world, but if they can’t quickly and accurately access your clients’ data the moment they need it, they’re dead in the water. And so, too, is your business in the long run.

In this article, you’ll learn 5 ways in which CRM software can empower your customer-facing teams with tools to better address client issues and draw insights to create a more empathic service. You’ll also learn how it lowers the cost of each customer interaction by lowering the need to address recurring issues, and how it can become crucial to other departments such as sales, marketing, and development.

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Digital transformation isn’t what you think it is–so what is it?

When the same phrase is used so frequently and over an extended period of time, two things typically happen: first, it officially achieves buzzword status; and second, it begins to lose its meaning. Among the tech industry’s pool of du jour buzzwords, perhaps none is more prominent and overhyped–if not misunderstood–than “digital transformation.” In his insightful Forbes article entitled “Digital Transformation Is Not What You Think It Is,” author Jamie Notter argues that it is culture, and not digital, that today’s organizations should focus on when it comes to digitally transforming themselves. In other words, identify what cultural changes will help make your business successful, then adopt technology to support and advance those goals. Check out the full article to get Mr. Notter’s unique take on what “digital transformation” really means for your business–and more important, what it really entails.

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Prioritize culture during digital transformation

For many organizations, digital transformation means integrating digital into every facet of the business, making digital the focus of every activity and process. But is that really the right approach? For a growing number of businesses, digital is increasingly being viewed as an enabler of broader business objectives rather than the end state or goal. In other words, many businesses are identifying what cultural changes need to take place to bring about success, and then adopting digital technologies to achieve that success. Like digital transformation itself, this shift in mindset is a journey–starting with recognizing the obstacles to digital transformation, the key attributes of a true digital culture, and how to overcome the former to become the latter. View the infographic to see what the journey’s all about.

View: Prioritize culture during digital transformation